Equality and diversity as well as debates surrounding themes such as gender, ethnicity and disability have become an integral tool of workplace management. Organisations now realise that by treating people fairly and equally, and by accepting and embracing diversity, they can also improve their market competitivenes....

Course Overview

Conflicts invariably arise between individuals in an organisation, between organisational components, or between institutions. A manager's inability to effectively deal with anger and conflict in the workplace may result in a large loss of productivity and adversely impact on others who work ....